PRIVACY POLICY

Caramel Studio Co., Ltd. (“Caramel Studio“, “we“, “our“, “us“) know that our customers, visitors and users (“you“, “your” or “yourself“) care about how your personal data is processed, and we take your privacy seriously. 

This Privacy Policy covers the Personal Information that Caramel Studio holds and sets out the way in which we will collect, use, or disclose your Personal Information when you visit our website. When you use this website, Caramel Studio collects Personal Information which you provide to us (for example, in registering or filling out a membership form) and aggregate information about how you use our web site (for example, visiting content on our site) for the uses set out below.

“Personal Information” shall mean any information about an individual who can be identified from that information either directly or indirectly, including without limitation, information such as name, address, telephone number, e-mail address, and any other personal information. For the avoidance of doubt, Personal Information shall not include job title, workplace, business address or any other information excluded from the definition of Personal Information under Thai law.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. When using our website, you accept, consent and agree to the terms and conditions of this policy.

INFORMATION WE COLLECT

We collect and process personal information about your person (referred to as Personal Data) when you use our website. Without limitation, this Personal Data includes personal information that you submit when you sign-up to our website, navigate and/or make purchases through it. Such information includes your first name, last name, email address, phone number, delivery and billing address, signature (when collecting online purchases), date of birth, age, gender, payment method of purchase, historic purchase information, and your payment information. We also collect technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the platform.  We may collect your profile data, such as your purchases or orders made by you, your interests, preferences, feedback and survey responses.

1. We will process your Personal Data for the following purposes:2.1) The Personal Data provided to us to register as a user of the Portal will be processed in order to identify you as a user of the Website and provide access to the different services and functions that are available to you as a registered user.2.2) We will use your information for the development, facilitation and performance of the purchase and sale contract of the products you have purchased from Caramel Studio or of any other contract between both parties and related administrative and legal purposes. Furthermore, we may use your data to contact you via e-mail, telephone calls or SMS to inform you about status of your order and other communications related to the services, including security updates of the website.2.3) In the event that you wish to ask any question, through the contact form available in the website, your Personal Data and contact details may be used by us in order to respond to your queries. For adequate management of your queries, it may be necessary for us to contact you through e-mail, telephone calls or SMS.
2. We will not disclose information about our customers to third parties except where it is part of providing a service to you (e.g. arranging for a product to be delivered to you), for the purposes of our own customer research and profiling, or where we have your expressed permission to do so.
3. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. Caramel Studio uses maximum security measures to protect personal user information against unauthorized access, use or disclosure. Caramel Studio is not responsible for any breach of security unless this breach is due to our gross negligence. If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at customerservice@thecaramelstudio.com
4. You are entitled to exercise your rights to access, rectification, erasure and objection by sending an email to customerservice@thecaramelstudio.com indicating your intention to exercise those rights. If necessary, we may require that the request in question would be in a credible manner demonstrated by the applicant’s identity. Our aim is to ensure the maximum level of security and confidentiality. In the event you decide to exercise such rights please provide us with the email address to which the right of access, rectification, erasure and objection are being exercised.

On Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie. The following points indicate how we use cookie:

1. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
2. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
3. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.